Online Banking FAQs
Here are some FAQ's that many of our customers usually have.
Q: Can I change my User ID and PIN?
A: Yes, you can change your User ID and PIN as often as you want. Simply click on "Options" and follow the simple instructions. The User ID cannot begin with a number but may include a number.
Q: What if I enter the wrong User ID or PIN?
A: You may add, edit or delete payments scheduled Sunday through Friday until noon. For security purposes, three consecutive sign-on attempts will lock your account. If you are locked out, please contact the bank at 479-394-2211 and we will give you further instructions.
Q: What If I forget my PIN?
A: We do not have access to your PIN once it has been changed. However, we can reset your PIN back to the initial PIN and you can then reset your own preferred PIN. Just give us a call.
Q: Will I continue to receive a paper account statement in the mail?
A: Yes, we will mail a copy of your account statement at the regular intervals.
Q: How many statements can I see online?
A: You will be able to access and print your most recent statement. If you would like to review a longer history of transactions, you can also view a range of transactions between dates.
Q: What If I get an error message?
A: If you get an error message please make a note of the message, the error number and the time. Then simply call the bank and we will make every effort to resolve the issue as soon as possible. If you have a problem that we did not address in this section, please call and we will be glad to personally answer your question.
Q: How long is history retained in the VIEW PAYMENT HISTORY section?
A: Payment History records are kept for one year. If you need additional records, please give us a call.
Q: What happens if I lose or forget my ID or PIN?
A: If you lose or forget your ID, you may call the bank at 479-394-2211 and with proper identification, your ID will be given to you. If you lose or forget your PIN, you must follow the same procedure.
