Agreements & Disclosures
5.3 Bank’s Responsibility.
The bank is responsibile for completing transfers on time according to your properly entered and transmitted instructions. However, the Bank will not be liable for completing transfers:
- If, through no fault of ours, you do not have enough available money in the account from which a payment or transfer is to be made, if the account has been closed, frozen, or is not in good standing, or if we reverse payment or transfer because of insufficient funds;
- If any transfer exceeds the credit limit of any account under the Instructions of this Agreement;
- If you have not properly followed software or Union@Home instructions on how to make a transfer or other transactions;
- If you have not given the bank complete, correct, and current instructions, account numbers, Access Codes, or other identifying information so that the bank can properly credit your account or otherwise complete the transaction;
- If you received notice from a merchant or other institution that any payment or transfer you have made remains unpaid or has not been completed and you fail to notify us promptly of that fact;
- If withdrawals from any of your linked accounts have been prohibited by a court order such as a garnishment or other legal process;
- If your computer, your software, or Union@Home was not working properly and this problem should have been apparent to you when you attempted to authorize a transfer;
- If you, or anyone you allow, commits fraud or violates any law or regulation;
- If circumstances beyond the Bank’s control prevent making a transfer or payment, despite reasonable precautions that the Bank has taken. Such circumstances include telecommunications outages, postal strikes, delays caused by payees, fires, and floods. There may be other exceptions to the Bank’s liability as stated in the deposit, line of credit, and other Bank Agreements.
In addition, the Bank will not be liable for indirect, special, consequential, or other damages arising out of the installation, use or maintenance of Union@Home and/or its related equipment, software, or online services.
5.4 Disclosure of Account Information to Others.
To the extent necessary to carry out Union@Home functions, the bank may disclose information about your accounts to third parties in the following instances:
- When it is necessary for completing transfers.
- In order to verify the existence and condition of a Payment Account, such as a credit bureau, merchant, or for a payee or holder of a check issue by Union@Home.
- In order to comply with laws, government agencies rules or orders, court orders, subpoenas or other legal process, or in order to give information to any government agency or official having legal authority to request such information.
- To protect and enforce our rights.
- In order to share our experience with you with reputable credit reporting agencies as authorized under federal law. Under the Fair Credit Reporting Act you have the right to make sure that your credit bureau reports are correct and accurate.
- In order to contract with outside agents or service providers to prepare account statements, enter or calculate transactions and balances, or provide other materials or services on our behalf.
- If you give us your written permission (which may be by electronic or telecommunications transmission as well as on paper.
If you give us your written permission (which may be by electronic or telecommunications transmission as well as on paper.
If you believe your Access Code has become known by an unauthorized person, or that an unauthorized transaction has been or may be made from your account, alert the Bank immediately by calling us at (479) 394-2211 or writing to us at:
Union Bank
Attn: Union@Home
PO Box 898
Mena, AR 71953
If you think your statement is wrong or if you need more information about a transaction listed on the statement, the Bank must hear from you no later that sixty (60) days after it sends or delivers to you the FIRST statement on which the problem or error appeared. If you requested more information about a problem or error, the Bank must hear from you within sixty (60) days after is sends or delivers that information to you.
- Tell us your name and account number(s).
- Tell us the type, time, and date of the transaction and the dollar amount of the suspected error. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
If you tell the Bank orally, it may require that you send in your complaint or question in writing within ten (10) business days after we hear from you and we will then in good faith attempt to correct any error promptly.
If the Bank needs more time, however, it may take up to forty-five (45) days to investigate your complaint or question, in which case, the Bank will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes the Bank to complete the investigation. If the Bank asks you to put your complaint or question in writing and does not receive it within ten (10) business days, the Bank may not re-credit your account.
If the Bank decides that there was no error, it will send you a written explanation within three (3) business days after it finishes its investigation. You may ask for copies of the documents that the Bank used in its investigation.
YOUR DEPOSIT ACCOUNT TERMS AND CONDITIONS AGREEMENT
This document, along with any other documents we give you pertaining to your accounts(s), is a contract that establishes rules, which control your account(s) with us. Please read this carefully. If you sign the signature card or open or continue to have your account with us, you agree to these rules. You will receive a separate schedule of rates, qualifying balances, and fees if they are not included in this document. If you have any questions, please call us.
This agreement is subject to applicable federal laws and the laws of the state of Arkansas (except to the extent that this agreement can and does vary such rules or laws). The body of state and federal law that governs our relationship with you, however, is too large and complex to be reproduced here. The purpose of this document is to:
- Summarize some laws that apply to common transactions;
- Establish rules to cover transactions or events which the law does not regulate;
- Establish rules for certain transactions or events which the law regulates but permits variation by agreement; and
- Give you disclosure of some of our policies to which you may be entitled or in which you may be interested.
If any provision of this document is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. We may permit some variations from our standard agreement, but we must agree to any variation in writing either on the signature card for your account or in some other document.
As used in this document the words “we”, “our” and “us” mean the financial institution and the words “you” and “your” mean the account holder (s) and anyone else with the authority to deposit, withdraw, or exercise control over the funds in the account. The headings in this document are for convenience or reference only and will not govern the interpretation of the provisions. Unless it would be inconsistent to do so, words and phrases used in this document should be construed so the singular includes the plural and the plural includes the singular.
